OOH Customer Services Officer

Posted 6 days 17 hours ago by RX Plus

£15.93 - £19.50 Hourly

Contract

Part Time

Other

Essex, Chelmsford, United Kingdom, CM1 1

Job Description

We are recruiting for several Repairs Customer Service Officers based in Chelmsford. This is working for a leading housing association.

Key Details:

Duties:

Acting as the first point of contact for resident enquiries via telephone
Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
Raising, chasing and escalating tenant complaints as required
Assisting residents to make payments, such as for rent or service charges
Liaising with local Housing Officers to facilitate requests from their residents
Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC's expected service level
Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC's KPIs

Available shifts:

OOH Two-Week Rota:

Week 1:

Week 2:

RX is acting as an Employment Business in relation to this vacancy.