Online Diagnostic Technician

Online Diagnostic Technician (BH-29159-1)

Location: Kirkby in Ashfield, England

Sector: Automotive

Salary: £42,000.00 to £48,000.00 per annum

Working hours: Monday to Friday, 8:15 am - 5:15 pm (42.5 hours). No weekends.

Company Overview

We are a family owned business providing an automotive virtual diagnostic and programming service to customers throughout Europe. On a day to day basis you will carry out in depth diagnosis, module programming, key programming and stay current with the latest procedures and technology.

Responsibilities

• Diagnose and troubleshoot vehicle issues using the company's diagnostic tools via our remote diagnostic portal.
• Provide technical support and repair advice to customers and their technicians via chat, mail, or phone.
• Interpret diagnostic codes and data, and recommend corrective actions to ensure a fix on the first contact.
• Maintain equipment and software updates, and continuously learn new techniques and tools.
• Work collaboratively with team members, sharing insights and best practices.
• Maintain accurate records of diagnostic procedures and outcomes.
• Ensure high levels of customer satisfaction through excellent service quality.

Benefits

• 30 days holiday including bank holidays (increasing with length of service)
• Competitive salary based on experience with excellent employment conditions
• Opportunities for professional development and certifications
• Supportive and innovative work environment
• Modern office amenities (canteen, pool table, darts, table tennis, etc.)

Requirements

• PSA/Stellantis background or equivalent - a must.
• NVQ Level 3, City & Guilds qualification, or equivalent - highly preferred.
• Excellent knowledge of mechanical, electronics, and electrical components of vehicles.
• Proficient in using automotive diagnostic software and equipment.
• Strong problem solving skills, attention to detail, and excellent communication skills.
• Ability to work independently and as a team player with a solution oriented approach.