Online Diagnostic Technician

Posted 1 day 18 hours ago by Octane Recruitment

Permanent
Full Time
Other
Nottinghamshire, Nottingham, United Kingdom, NG1 1
Job Description
Online Diagnostic Technician (BH-29159-1)

Location: Kirkby in Ashfield, England

Sector: Automotive

Salary: £42,000.00 to £48,000.00 per annum

Working hours: Monday to Friday, 8:15 am - 5:15 pm (42.5 hours). No weekends.

Company Overview

We are a family owned business providing an automotive virtual diagnostic and programming service to customers throughout Europe. On a day to day basis you will carry out in depth diagnosis, module programming, key programming and stay current with the latest procedures and technology.

Responsibilities
  • Diagnose and troubleshoot vehicle issues using the company's diagnostic tools via our remote diagnostic portal.
  • Provide technical support and repair advice to customers and their technicians via chat, mail, or phone.
  • Interpret diagnostic codes and data, and recommend corrective actions to ensure a fix on the first contact.
  • Maintain equipment and software updates, and continuously learn new techniques and tools.
  • Work collaboratively with team members, sharing insights and best practices.
  • Maintain accurate records of diagnostic procedures and outcomes.
  • Ensure high levels of customer satisfaction through excellent service quality.
Benefits
  • 30 days holiday including bank holidays (increasing with length of service)
  • Competitive salary based on experience with excellent employment conditions
  • Opportunities for professional development and certifications
  • Supportive and innovative work environment
  • Modern office amenities (canteen, pool table, darts, table tennis, etc.)
Requirements
  • PSA/Stellantis background or equivalent - a must.
  • NVQ Level 3, City & Guilds qualification, or equivalent - highly preferred.
  • Excellent knowledge of mechanical, electronics, and electrical components of vehicles.
  • Proficient in using automotive diagnostic software and equipment.
  • Strong problem solving skills, attention to detail, and excellent communication skills.
  • Ability to work independently and as a team player with a solution oriented approach.