Office Manager

Overview

We are looking for an Office Manager to create and maintain a well-run, welcoming, and high-performing office environment for Hearst Networks UK's London team. This role is focused on delivering an excellent day-to-day workplace experience for approximately 150 employees across a single office floor, ensuring the space is safe, comfortable, and operates smoothly. You will take ownership of the office environment, coordinating facilities services, managing suppliers, and maintaining a healthy and compliant workplace. This is a hands-on position, with support from a Workplace Coordinator and Office Porter. This is a permanent position. This role will be hybrid based in the London office 3 days a week.

Key Responsibilities

• Own the day-to-day running of the office, ensuring a high-quality, well-maintained, and welcoming workplace environment.
• Maintain strong workplace standards across meeting rooms, collaboration spaces, kitchen areas, and general office presentation.
• Support internal events and employee engagement activities, ensuring the office is set up and run smoothly.
• Coordinate planned and reactive maintenance, ensuring issues are resolved quickly through building management or external contractors.
• Act as the primary point of contact for landlords, managing agents, and building management teams, coordinating building-related matters. Represent the interests of our office at building management meetings.
• Oversee workplace suppliers (e.g. cleaning, maintenance, workplace services), ensuring quality delivery and performance against expectations.
• Manage relevant supplier procurement, renewals, and contractor compliance.
• Support a healthy, safe, and compliant office environment, including health & safety processes, risk assessments, and fire safety requirements.
• Manage access control, visitor processes, and general workplace security in collaboration with internal teams.
• Manage office supplies, storage, and general workplace logistics.
• Track and manage facilities and workplace-related budgets, including supplier spend and cost control.
• Support space planning, including seating arrangements and small reconfigurations.
• Manage and support workplace staff, including the Workplace Coordinator and Office Porter.

Key Competencies

• Deciding and initiating action
• Delivering results and meeting expectations
• Leading compliance and procedures
• Relating and networking
• Leading and supervising

Minimum Requirements

• Experience in workplace, office management, or facilities coordination within a corporate office environment.
• Comfortable managing day-to-day office operations in a hands-on, visible role.
• Experience coordinating suppliers and contractors to resolve maintenance and workplace issues.
• Experience working with landlords or building management teams.
• Good understanding of health & safety processes in an office environment.
• Strong organisational skills, with the ability to manage multiple priorities and respond quickly to issues.
• A proactive, practical approach with a focus on continuous improvement.
• Strong communication skills and a service-oriented mindset.

Desirable Requirements

• Experience in a single-site office or similar workplace environment.
• Exposure to both workplace operations and facilities coordination.
• Relevant health & safety certification (e.g. IOSH).