Night Team Leader

Overview

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A mobile gaming training platform offering cross-hotel training opportunities
• Discounts and cashback offers on many High Street Brands and Supermarkets
• A range of Well-being and Healthcare benefits and monthly well-being programmes
• Mental health support with dedicated mental health first aiders and up to 2 mental health days annually
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme for support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance
• A host of BIG People Days to celebrate and recognise employees and their local communities
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• Terms and conditions apply based on your contract

Responsibilities

• Strong customer service skills
• Lead and motivate your team, ensuring they are skilled and engaged
• Ability to deliver brand standards
• Forge and maintain strong relationships with all departments

Qualifications & Notes

• Join us and be part of something new and special - Work, Grow & Play the Village Way!
• Please note - All offers are subject to successful DBS checks in this role

Compensation: To be discussed