Night Porter - Supervisor

Night Porter - Supervisor (Fixed-Term Contract)

Location: Orsett Hall Hotel, Restaurant & Spa
Department: Front of House
Reporting to: Front of House Manager / General Manager

About Us

Orsett Hall is a four-star hotel, restaurant, spa, and events venue set within beautiful countryside surroundings. We are known for delivering exceptional guest experiences.

We are currently seeking a Night Porter - Supervisor to join our Front of House team and take responsibility for the smooth running of the hotel overnight.

The Role

This is a key overnight position where you will combine supervisory responsibilities with hands on operational duties. You will ensure the safety, security, and comfort of our guests while maintaining high standards across all areas of the hotel.

Key Responsibilities

• Overseeing the smooth operation of the hotel during night shifts
• Supervising night porters and support Front of House operations
• Carrying out guest check ins and check outs, including late arrivals and early departures
• Delivering excellent customer service and handle guest queries or issues promptly
• Conducting regular security checks, fire walks, and ensuring full health & safety compliance
• Ensuring the hotel is secure, including locking doors and checking lighting and fire exits
• Providing room service and bar service during the night
• Preparing and set up function rooms, conferences, weddings, and events to required standards
• Assisting with breakfast preparation when required
• Maintaining cleanliness in public areas, including lounges
• Ensuring all equipment is safely stored and switched off when not in use
• Completing detailed night reports, logging incidents, maintenance issues, and guest feedback
• Providing clear handover to morning teams

What We're Looking For

• Have previous experience in hospitality, ideally within a hotel environment
• Have supervisory experience or readiness to step into a leadership role
• Have excellent customer service skills with a professional and friendly approach
• Have the ability to work independently and take ownership of the night operation
• Have good communication and organisational skills
• Have a flexible approach to working hours, including nights and weekends
• Have high standards of personal presentation

Personal Attributes

• Be self motivated and proactive
• Be reliable, responsible, and trustworthy
• Be calm under pressure with good problem solving skills
• Be committed to maintaining high standards of service and safety

Why Join Orsett Hall?

• Work in a well established and respected hospitality venue
• Be part of a supportive and professional team
• Opportunities for development and progression
• Staff benefits and discounts

Please note: This role is varied and requires flexibility. Duties may evolve in line with business needs.

Additional Information

• This is a fixed term contract until 13 July 2026
• Working 5 out of 7 days per week including weekends and bank holidays
• 40 hours per week
• Working Hours: 2230hrs-0700hrs daily
• Hourly Rate: £15 per hour