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NICE CXone Voice & Connectivity Engineer
Posted 37 minutes 44 seconds ago by Stealth IT Consulting
NICE CXone Voice & Connectivity Engineer
Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public
A major public sector organisation is looking for a NICE CXone Voice & Connectivity Engineer to design and implement resilient voice connectivity for a NICE CXone contact centre - SIP trunking, SBCs and carrier interconnects - and resolve complex voice-quality and connectivity issues.
Key responsibilities:
- Implement CCaaS voice connectivity, SIP trunking and carrier interconnects
- Configure SBCs, voice routing and secure signalling (TLS/SRTP)
- Design resilient, highly available voice services
- Support carrier and number-routing migrations
- Diagnose voice-quality and connectivity issues
- Produce network and telephony documentation
Essential skills and experience:
- 6+ years in enterprise voice, contact-centre telephony or network engineering
- Hands-on CCaaS voice connectivity, ideally with NICE CXone
- SIP call flows, VoIP, SIP trunking and SBCs
- SDP and codec negotiation, TLS, SRTP and certificates
- TCP/IP, DNS, NAT and Firewall troubleshooting
- SIP and network diagnostic tools
Desirable:
- NICE CXone certification
- Carrier migration experience in large organisations
One-stage interview process - please apply with your latest CV and day rate expectations.
