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NICE CXone Technical Lead
Posted 37 minutes 24 seconds ago by Stealth IT Consulting
NICE CXone Technical Lead
Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public
A major public sector organisation is looking for a NICE CXone Technical Lead to technically lead a multidisciplinary engineering team delivering a complex NICE CXone implementation - setting engineering standards, reviewing work and making sure solutions are secure, resilient and supportable.
Key responsibilities:
- Technically lead CXone engineers across routing, Studio, digital and integrations
- Set reusable engineering patterns, standards and quality gates
- Review code, scripts, configuration and technical implementations
- Oversee environment and release management
- Troubleshoot complex issues across integrated systems and customer journeys
- Support go-live, operational readiness and handover
Essential skills and experience:
- 8+ years in CCaaS or contact-centre technology
- Significant recent hands-on NICE CXone implementation
- Experience leading engineering teams on complex CCaaS programmes
- CXone ACD/routing, Studio/IVR and Digital Experience
- REST APIs, enterprise integrations, SSO and RBAC
- WFM/WEM, quality management, reporting and monitoring
Desirable:
- NICE CXone certification
- Large-scale public sector delivery experience
One-stage interview process - please apply with your latest CV and day rate expectations.
