Network (LAN) Team Manager - Systems Integrator

Are you looking for an exciting new opportunity? Join a technology solutions provider with a 30-year heritage in designing, provisioning, and supporting systems that enable business success through secure connectivity, collaboration, and digital transformation. With a team of over 250 professionals across offices in London, Liverpool, and Peterborough, the company partners with organisations to deliver the technology that underpins their operations. Certified under the UK Government-backed Cyber Essentials scheme, they demonstrate strong operational security against common cyber threats, ensuring trusted and resilient solutions for their clients.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Lead a multidisciplinary LAN team, embedding a culture of service excellence and continuous improvement
• Act as the primary contact for internal LAN-related services, including support for bids, tenders, and pre-sales activity
• Manage team performance, conduct regular 1:1s, and identify training and development opportunities
• Oversee project delivery, ensuring work is completed on time, to budget, and to high standards
• Drive operational improvements, customer satisfaction, and commercial success
• Maintain strong relationships with clients through service reviews and issue escalations
• Collaborate with Sales, Project, and Support teams to align service delivery with pipeline demand
• Track and act on customer feedback (CSAT/NPS), implementing meaningful service improvements
• Work closely with suppliers to manage performance, SLAs, and escalation procedures
• Ensure effective use of internal knowledge resources and handover processes between projects and support
• Maintain spare stock for key clients and plan resources effectively for business-as-usual and project work

Skills/Must have:

• 5+ years in a service delivery or engineering management role
• Proven leadership skills with experience managing distributed technical teams
• Strong understanding of LAN environments and managed service operations
• Excellent communication and stakeholder management abilities
• Familiarity with ITIL frameworks and service management best practices
• Commercial awareness with the ability to align technical delivery to business objectives
• Analytical, solution-oriented mindset, with strong organisational skills
• Experience using ITSM platforms (e.g., ServiceNow)
• ITIL Foundation certification

Desired (not essential):

• Knowledge of Extreme Networks products
• Previous experience supporting NHS or other public sector environments
• Familiarity with monitoring tools (e.g., SolarWinds)
• Interest in or experience with automation in support workflows

Benefits:

• Hybrid working model across UK locations
• 25 days holiday plus bank holidays
• Pension scheme
• Bonus opportunities
• Training and professional development
• Supportive leadership and cross-functional collaboration
• A chance to work with a market leader in LAN technologies, including a close partnership with Extreme Networks

Salary:

• Up to £70,000 basic salary per annum