Mobile & Outreach Driver & Library Customer Advisor

Mobile & Outreach Driver Library Customer Advisor

Salary: £12,791.50 - £12,994.20 per annum

Hours: 18.5 hours per week (based on 2.5 days a week, with occasional Saturdays for events)

Location: Mobile in Worcestershire (home base: Malvern Library)

Team: Libraries

Type: Permanent

The Role:

The role of the Outreach and Mobile Driver & Library Customer Advisor is diverse, exciting and no two days are the same. You will drive our new Electric Mobile & Outreach Library Hub across the county, providing outreach at community events, schools and supporting the regular Mobile Library Service. Your day may involve raising awareness of services at a community event, joining new members, visiting a school and leading activities such as a song or storytelling session for children.

Key responsibilities include:

• Delivering library services to a wide range of locations and audiences
• Maintaining the vehicle and ensuring it is ready for service each day
• Engaging with the public, answering queries and promoting library resources
• Recording visits and ensuring accurate reporting of service delivery
• Co ordinating with team members to plan and execute outreach events

Essential qualifications and attributes:

• Excellent customer service skills with a friendly, enthusiastic approach
• Experience working with people in retail, community, education, early years or library settings (background is beneficial but not mandatory)
• Good driving record on a standard vehicle with the ability to drive an electric mobile library vehicle
• Strong organisational and time management skills to meet scheduled appointments and event requirements
• Reliable, proactive and capable of working independently while remaining a team player

Benefits:

• Great Holiday Entitlement: 26 days paid holiday (pro rated for part time staff) with an increase to 31 days after five years of service. Hiring without a break allows you to retain your holiday entitlement up to 31 days.
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) offers a career average pension as part of the pay and reward package.
• Professional Learning & Development: Encouraged learning and development opportunities for all staff.
• Flexible Working: Availability of hybrid working to support a better work life balance where possible.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 29/4/2026

Please provide detailed examples of your experience relating directly to the person specification in your supporting statement. For further information, contact Jack Hubbert - .