Medical Secretary (6mth FTC) - UPMC Aut Even Hospital, Kilkenny

Medical Secretary (6mth FTC) - UPMC Aut Even Hospital, Kilkenny

Location: Aut Even Hospital

Job type: Fixed Term

Overview of role

The Medical Secretary team provide administrative support to a selection of Consultants across a number of specialities in UPMC Aut Even Hospital. Responsible for the efficient processing of all the Consultants practice, patient pathway, and excellent patient experience throughout the Hospital. Please note this is a 6 month Fixed Term Contract.

Key Responsibilities

• Responsible for the medical secretary function for the Hospital suites. To meet, greet and book in patients on the day of the clinic in an efficient manner.
• Have a clear understanding of the patient pathway throughout the Hospital.
• Provide an efficient service in setting up and expansion of clinics as required. Promptly deal with phone calls, and referral letters from GP's. Contact patients regarding appointment times and fees to be paid.
• Request and gather information from other hospitals as required by consultants, such as scans, histology reports, pathology reports, etc.
• Handle cash payments for the consultants and ensure same is entered on the system and balanced daily. Ensure that all billing of patients takes place on a prompt and regular basis and all patient accounts are kept up to date.
• Complete any medical reporting required after consultations have taken place in a timely manner and ensure copies are sent to referring GP's and Consultants.
• Deal with any patient enquiries as they arise as promptly as possible.
• Maintain proper and efficient filing systems for each consultant as required. Keep the practice software always updated (Imeddoc/TPRO).
• Liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
• Work closely with the hospital referrals and scheduling teams strictly adhering to the hospital booking policy to ensure that all patients are booked within the correct timeframe.
• Answer telephone calls in a polite, courteous, and professional manner, taking messages or distributing calls as appropriate.
• Carry out any training duties as necessary for relief staff / work experience staff for holiday cover.

Qualifications & Experience

Qualifications:

• Medical Secretary or Business Secretarial Qualification desirable.

Experience:

• Minimum of 2 years experience in a similar role.
• Previous experience working within a healthcare setting or similar is advantageous.
• Excellent knowledge of Microsoft Office Packages.
• Experience of Immeddoc and TPRO desirable.
• Knowledge of general office procedures is essential.
• Proficient knowledge & use of Microsoft packages is essential.
• Ability to work in a fast paced customer based environment.
• Experience in change management.

Personal Competencies

• Administrative and organisational skills: Ability to manage sensitive patient records, schedule appointments, and maintain accurate records.
• Attention to detail: capability to maintain accuracy in managing patient records and billing processes.
• Communication skills: excellent written and verbal communication skills to interact effectively with patients, healthcare providers and colleagues.
• Respecting and adhering to medical ethics ensuring sensitive patient information is protected at all times.

Medical Terminology

• Proficiency in understanding and using medical terminology and vocabulary - desirable.

Salary

€33,504.81-€48,759.69 per annum based on a 37.5 hour work week (pro-rata).

Equal Opportunity Statement

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

• Full paid maternity and paternity leave for new parents.
• Competitive Pension Plan.
• Company funded Death in Service Benefit x 3 times.
• Critical Illness cover for all employees up to the age of 66.
• Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
• Enhanced annual leave up to a maximum of 27 days.
• Flexible working opportunities to support working around external family commitments.
• Opportunities for each employee to reach career goals through continued learning and/or advancement.