Medical Secretary, 11 Month FTC - UPMC Whitfield Hospital, Waterford

Medical Secretary - 11 Month Fixed Term Contract, UPMC Whitfield Hospital, Waterford

Location: UPMC Whitfield Hospital, Waterford

Job type: Fixed Term

Overview

Provide administrative support to consultants across cardiac specialties, ensuring efficient processing of practice, patient pathway, and excellent patient experience throughout the hospital.

Key Responsibilities

• Perform medical secretary duties for the hospital suites; meet, greet and book patients on clinic days efficiently.
• Understand and follow the patient pathway throughout the hospital.
• Set up and expand clinics as required; promptly handle phone calls, referral letters, patient appointments and fees.
• Request and gather required information from other hospitals (scans, histology, pathology reports, etc.).
• Handle cash payments, enter into system and balance daily; ensure billing occurs promptly and patient accounts remain up to date.
• Complete medical reporting after consultations; send copies to referring GPs and consultants.
• Respond to patient enquiries promptly.
• Maintain efficient filing systems for each consultant; keep practice software (Immeddoc/TPRO) up to date.
• Coordinate with hospital referrals and scheduling teams and adhere to booking policy.
• Answer telephone calls courteously; distribute messages as appropriate.
• Provide training for relief staff or work experience staff as needed.

Additional Responsibilities

• Follow uniform policy.
• Work in other hospital areas as directed by line manager or nurse management.
• Produce documentary evidence of training and experience as required.
• Respect organisational values.
• Participate in quality and safety programmes, including JCI, Lean audits, and performance indicators.
• Ensure safety, health and welfare, report incidents, attend annual Fire & Health & Safety education sessions.
• Maintain confidentiality of patient and staff information in accordance with information governance.

Qualifications & Experience

• Medical Secretary or Business Secretarial qualification desirable.
• Minimum 2 years experience in similar role.
• Previous experience in healthcare setting advantageous.
• Excellent knowledge of Microsoft Office.
• Experience with Immeddoc and TPRO desirable.
• Strong administrative and organisational skills.
• Knowledge of general office procedures essential.
• Ability to work in fast paced, customer based environment.
• Experience in change management and lean thinking.
• Excellent interpersonal and communication skills with staff, consultants, patients, public and agencies.

Salary

€34,845.00 - €50,710.08 per annum (based on a 39 hour week).

Benefits

• Competitive base pay with performance related and premium pay.
• Fully paid maternity and paternity leave.
• Competitive pension plan.
• Company funded death in service benefit (3 ).
• Critical illness cover up to age 66.
• Enhanced annual leave up to 27 days.
• Flexible working opportunities.

Equal Opportunity Statement

UPMC is an equal opportunity employer and celebrates diversity, committed to an inclusive environment for all employees.