Manager of After Sales Service (Plumber background)

Title

Manager of After Sales Service (Plumber background)

Salary

£50 - 60K /year + Bonus (Negotiable)

Location

London, United Kingdom - Could be hybrid working.

Main responsibilities

1. Carrying out repairs and maintenance on their strong products in this industry.
2. Providing professional and competent customer service.
3. Cooperating with the internal sales department on customer offers (technical aspect).
4. Documenting work orders and timely internal reporting.
5. Managing external warehouses independently.
6. Assessing and qualifying warranty claims.
7. Coordinating orders and service personnel efficiently (time, costs, territory).
8. Serving as the contact person for claim support requests to ensure quick and effective solutions.
9. Organizing the after-sales service network.
10. Coordinating technicians to guarantee efficient order processing (territory allocation).
11. Collaborating on cross-departmental projects.
12. Monitoring workflows and processes for optimization and cost reduction.
13. Managing and developing the after-sales service team, including personnel planning, staff appraisals, and interviews.
14. The company reserves the right to assign other reasonable tasks according to abilities, possibly at different locations, with the same remuneration.

Requirements

1. Valid UK work visa with no restrictions and remaining validity of more than 2 years.
2. Completed training as a plumber or professional experience with sound knowledge of the plumbing industry.
3. Strong customer and service orientation, considering economic efficiency.
4. Team management experience is preferred.
5. Flexibility and organizational skills.
6. Willingness to travel.
7. Intercultural competence and strong communication skills.
8. Sense of responsibility, ability to work independently and as part of a team.
9. Good knowledge of MS Office applications.
10. Class B driving license.