Management Consultant Manager - Strategy & Customer

Overview

Why Moorhouse?

We are a dynamic consulting firm focused on delivering sustainable change. We ensure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and establishing a culture of change. As a transformation consultancy, we work on projects that deliver change and improvement in operations, services, or people management. We deliver real impact through our projects, and our clients appreciate who we are and how we work.

We pride ourselves on being proactive, collaborative, and straightforward team players, with a focus on collective success. We move quickly as a team, with honesty and integrity being key. You will be part of a supportive, high-performing team that looks after each other, has fun, and celebrates success together. Exciting opportunities await on varied projects that will develop your skills, experience, and knowledge to help organizations respond to turbulence and improve.

What are we looking for?

We are interested in candidates who see potential and want to grow within an organization that invests in professional development from day one. This role requires skills beyond just the job-mindset, adaptability, resilience, and leadership are essential. You should be capable of contributing to sales and business development, as well as leading consultant and client delivery teams on key engagements and accounts. Additionally, you will support and develop junior team members and play an active role in colleagues' career growth.

Responsibilities

• Scoping, designing, and delivering target operating model work for major organizations, covering people, process, technology, and data factors.
• Experience within strategy, including corporate, functional, growth/innovation, and customer strategies, is desirable.
• Conducting qualitative and quantitative analyses to identify pain points and root causes.
• Creating pragmatic operating model designs that clients can implement with limited external support.
• Thinking innovatively about new approaches, functions, and services tailored to client needs.
• Understanding enterprise agility and the challenges in transitioning to more agile ways of working.
• Breaking down complex messages and models in an engaging, creative manner to facilitate understanding.
• Having a strong sales record and a network of relevant relationships.
• Contributing to a culture of sustainability and social responsibility by integrating responsible practices and upholding ethical standards.

Essential skills

• 6-8 years of consulting experience from a big firm, boutique, or industry transformational change roles.
• Ability to shape and implement complex business change and transformational programs.
• Strong relationship-building skills with clients and colleagues.
• Experience managing and collaborating with senior stakeholder levels.
• Interest in playing a senior role within the Strategy & Customer Service team, supporting proposition development and sector integration.
• Sectors experience is valuable but open to specific expertise.

Benefits

• Total package of £110,000, including a base salary of £82,005 plus bonuses paid biannually.
• 25 days annual leave, increasing to 30 days with service, with options to buy or sell days.
• Life Assurance, Private Medical Insurance, Pension Scheme, and lifestyle benefits via Perkbox.
• A performance recognition culture that rewards consistently and transparently, without promotion quotas or distribution curves.

Our offices are near Liverpool Street, London, with expectations to spend time at client sites. We support flexible and hybrid working arrangements.

Moorhouse is proud to be an equal opportunities employer. Our values foster an inclusive environment where everyone can bring their whole selves, contribute ideas, take initiative, and be responsible for their impact.