Lloyds Banking Group Customer Support - Barrow In Furness

Job Title

Customer Support

Location

Barrow in Furness; working across Lloyds and Halifax branches within a reasonable distance.

Working Pattern

Part time, 17.5 hours per week, including Saturdays.

Salary

£13,100 per annum, increasing to £13,475 after six months.

Summary

A part time, branch based customer support role delivering face to face support while building a foundation for future remote or specialist roles.

Responsibilities

• Provide face to face support to customers at the branch.
• Handle customer enquiries with empathy, integrity and a focus on giving confidence in the service.
• Build relationships quickly to deliver a fantastic customer experience.
• Collaborate closely with colleagues to ensure customers' needs are met.
• Participate in our skill progression framework, gaining new skills, accreditations and pay increases.
• Transition into remote support roles (phone, web chat, video calls) when opportunities arise.

Qualifications & Requirements

• At least one year of customer service experience.
• A people person who is honest, genuine and cares about helping people with their finances.
• Ability to quickly build relationships and deliver outstanding customer service.
• Empathy, integrity and commitment to going above and beyond for customers.
• Team working skills, collaborating closely with colleagues.
• If working from a hybrid location, compliance with home working criteria (quiet, private space, stable internet).

Benefits

• Generous pension contribution of up to 15%.
• Annual performance related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits that adapt to lifestyle, e.g., discounted shopping.
• 22 days holiday (grows over time) plus bank holidays, pro rated for part time roles.
• Well being initiatives and generous parental leave policies.
• Annual salary review on 1April.

Inclusion & Equality

We welcome applications from under represented groups and are disability confident. We offer reasonable adjustments to recruitment processes. Our inclusive culture celebrates diversity in all its forms and we are committed to creating a workforce that reflects the communities we serve.