Lloyds Banking Group - Customer Support: Stroud

Job Title

Customer Support

Location

Stroud. Working occasionally across our other Lloyds and Halifax branches within a reasonable distance such as Cheltenham, Cirencester and Gloucester.

Hours

21 hours a week, including Saturdays

Working Pattern

Part-time

Salary

£15,720 increasing to £16,170 after 6 months

Summary

You'll begin your journey in one of our branches, providing face to face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.

Key responsibilities

• Provide face to face support to customers.
• Answer queries and resolve issues to deliver outstanding service.
• Engage customers across channels such as phone, social media, web chat and remote advice video calls when transitioning into remote roles.
• Collaborate closely with colleagues to ensure customers' needs are met.
• Maintain customer confidence by acting with care, integrity and empathy.

Qualifications and experience

• One year of customer service experience.
• Strong interpersonal skills and ability to build relationships quickly.
• Passion for customer care, empathy, and professionalism.
• Teamwork skills and ability to collaborate with colleagues.

Homeworking criteria (for hybrid locations)

If located in one of our hybrid locations, you will need to meet our homeworking criteria, for example, a quiet, private room at home with a stable internet connection.

Benefits

• Generous pension contribution of up to 15%
• Annual performance related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping
• 22 days holiday (increases over time), with bank holidays on top - pro rated for part time roles
• Wellbeing initiatives and generous parental leave policies

About working for us

We're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We are a disability confident employer and welcome applications from under represented groups. Reasonable adjustments can be made to recruitment processes.

Legal statement

Equality, diversity, and inclusion are a core part of our culture. We do not discriminate on the basis of race, gender, religion, age, disability, or any other protected characteristic.