Live Service Engineer CGEMJP

Role Title: Live Service Engineer

Duration: 12 month contract

Location: Telford, hybrid 2 days per week onsite

Rate: up to £496.80 p/d Umbrella inside IR35

Clearance required: Active SC is desired, SC eligibility is required

Role purpose/summary

The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.

Core Responsibilities

• Provide live service support for the CESA service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills & Technologies:

• PL/SQL and Java (core development and debugging)
• Live Service Support experience
• ServiceNow (ticket triage and root cause analysis)
• Batch scheduling tools (eg, Job Scheduler)
• Strong problem-solving and analytical skills

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!