Library Customer Advisor (Casual)

Contract Type: Casual

Working Hours: Various hours

Worker Type: Onsite Worker

Salary: £13.26 per hour

Location: Nottingham City Libraries

We've got an exciting opportunity available for talented individuals to join our team at Nottingham City Libraries - perhaps this is the opportunity you've been looking for? Read on to find out more

The posts are available on a casual basis - we will ask you in advance what shifts you are available for and then offer shifts out across all libraries. They could be based in any Nottingham City library and will be to cover timetabling gaps. There will be opportunities to cover all our opening hours - 6 days per week.

Working for Nottingham City Council has great benefits. As well as competitive pay, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

About the Role

The Casual Library Customer Advisor plays a vital role in creating a welcoming, inclusive and engaging environment for all library users. The position involves delivering exceptional customer service, ensuring a positive experience for all visitors of any age.

The postholder will encourage greater engagement with library services by offering guidance and support, ensuring the needs of the community remain central to the library experience.

Additionally, the postholder will assist and deliver activities that promote literacy, wellbeing, and educational aspirations, working collaboratively with colleagues, volunteers, and partners to create a vibrant and inclusive library space.

Whilst the shifts offered are on a casual basis, you could be working across multiple sites and engaging with different aspects of our communities.

About You The ideal candidate will have:

• Experience of good customer service.
• Good communication skills including being able to respond to a range of enquiries, in person, by phone, written or through alternative platforms including supporting customers with the completion of online and paper forms.
• A range of technical skills to assist customers including good computer knowledge to enable them to carry out tasks within the library.
• Ability to process stock and file alphabetically and numerically.
• Ability to be able to confidently promote, deliver and support a programme of events.
• Ability to work within a team.
• The opportunity to be flexible as you may be asked to work at any Nottingham City Library.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role.

A DBS enhanced check for a regulated activity is required for this post.

Closing Date: 5th July 2026

Interview Dates: TBC

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.