Learning& Development Officer

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.

Our communities are facing unprecedented challenges with continued rising costs. The rising cost of living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.

This role has two key elements. Firstly, this is an exciting opportunity to support and develop our team internally, ensuring that we strive for, and deliver, high quality advice and our culture of continuous improvement is embedded.

Secondly, this role also involves building the capacity of local partner organisations. By providing them with training and resources, you will help them identify and assist those most in need of advice, leveraging the fact that people are most likely to seek help from people they already know and trust within their own communities.

There's no 'average' day for our team, each client and case is different. By ensuring that we continually provide learning and development opportunities for our teams we provide them with the competency, skills and resilience required to carry out their work.

Key elements and tasks

• Lead onboarding new starters into the organisation & developing training plans alongside line managers,
• Supporting line managers and teams with identified areas of development required,
• Use key insights (advice trends, client feedback etc) to create and deliver focused training across a range of delivery methods to ensure accessibility,
• Support the organisation to comply with accreditation requirements (AQS, SQM, QAA and others), ensuring all CPD requirements are met and mandatory training is completed,
• Work with local infrastructure organisations to create and deliver focused training for local VCSE organisations,
• Support with new project mobilisation.

You will be part of the Delivery Leadership Team, a well established team of managers responsible for their areas of advice and support delivery.

About you

• Excellent interpersonal skills to engage with a diverse range of colleagues and stakeholders,
• Strong organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast paced environment,
• A genuine passion for supporting others to develop,
• Experience in training and developing staff and/or volunteers OR experience as an adviser.

Key information

• Employer: Citizens Advice Bury & Bolton
• Locations: Hybrid, Bolton, Bury
• Role Type: Permanent
• Working Hours: Full-Time

Benefits

• Employee Benefits: We value the people who work here. The following are included within the employee remuneration packages as standard:A flexible 35 hour working week (for full time employees)Generous holiday entitlement - starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro ratio for part time5% employer contribution pension schemeAccess to 24/7 confidential telephone counselling and structured counselling supportAccess to online GP and telephone counselling servicesEnhanced family friendly leave and occupational sick leaveAccess to 'Blue Light Card' and other charity discount schemes
• Flexible Working Options: Flexitime, Compressed hours
• Would You Consider A Job Share For The Role?: Yes