Learner Experience Administrator

Job title

Learner Experience Administrator

Job Description

Full-time role - 37.5 hours a week

Moreton in Marsh

The Fire Service College: Where excellence meets resilience at the ultimate training ground for firefighting professionals.

The Learner Experience Administrator plays a key role in supporting the end-to-end learner journey at the Fire Service College. Working under the guidance of the Learner Experience Team Leader, the postholder will assist in the enrolment, registration, and induction of learners, ensuring they are fully prepared prior to arrival. The role includes managing learner communications, supporting special educational needs and disabilities (SEND) adjustments, and acting as a point of contact during their time on site. Post-course, the administrator will help learners complete submissions and portfolios, while maintaining safeguarding responsibilities throughout the learner journey.

What you'll be doing

• Support learners through the full end to end journey, including enrolment, registration, induction, and post course guidance to ensure timely completion and certification.
• Register learners with awarding bodies, check required pre course work, and communicate all essential course information, including logistics and SEND adjustments.
• Act as the main point of contact on site-welcoming learners, answering queries, and coordinating with Sales, Training Delivery, and Academic Services.
• Maintain accurate learner records, including interactions, progress, safeguarding concerns, and service history.
• Provide ongoing support for submissions and portfolio completion after the course, ensuring learners stay on track.
• Promote a positive, professional experience by supporting continuous improvement activity and collaborating across internal teams.

What we're looking for Essential experience

• IT competency on Microsoft office programmes is (Word, Excel, and PowerPoint).
• Previous experience as an Administrator or in a Customer facing role
• Keen eye for detail
• Excellent verbal and written communication skills

Desirable experience

• Knowledge or experience of working in a learning/training environment

About Fire Service College

At Capita - Fire Service College we're training the next generation of firefighters to respond to any emergency and create a safer world. The College is one of the world's leading organisations for fire prevention, protection and response. We provide dedicated, accredited training for emergency service professionals, as well as commercial and public sector clients around the globe. We have one of the largest operational fire and rescue training facilities in the world, with a unique training environment, sports centre and expert instructors. Visitors and learners can train and exercise in a realistic and challenging environment, with a learning experience that is second to none.

What's in it for you?

• Offering a salary of £25,000
• Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks - all designed to support your wellbeing and personal growth.
• Subsidised canteen, bar and gym facilities onsite (free membership)
• Free accommodation during the working week (terms apply)
• Free parking onsite
• You will work at a world-renowned further education training college
• Flexibility for some home working

Equal Opportunities

Capita is committed to an inclusive, barrier-free recruitment process. We're a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at or call .
For more on equal opportunities and available adjustments, visit the Capita Careers website.

Location

Moreton In Marsh, United Kingdom

Time Type

Full time

Contract Type

Permanent