Lead Tech Support Analyst (6 month FTC) London, England

As a Lead Tech Support Analyst, you will be responsible for support and services to users, both in-person and remote, assist the wider team with project work and hardware deployment. This role will also work closely with the infrastructure team.

• Represent the service desk and local infrastructure services
• Prioritise tickets / service requests
• Resolve issues within our agreed SLA's
• Participate in Global Technology projects
• Support the Sony Music Global Technology environment, including hardware, software, tools and applications
• Troubleshoot across all common computing platforms and hardware
• Software installation and updates

• Previous helpdesk/desktop/infrastructure support experience in a corporate environment
• Working knowledge of: Microsoft Windows, macOS, iOS, Android, Microsoft 365 (Azure/Intune), Google Workspace, Networking, Servers & Storage, Cloud Solutions (Azure/AWS), Monitoring Tools
• Must show initiative and be able to work independently
• Analytical skills and technical troubleshooting
• Ability to work under pressure and meet deadlines
• Flexible with work schedule

• You join a vibrant global community with the opportunity to channel your passion every day
• A modern office environment designed for you, empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There's also time off over winter break

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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Please note that applicants must be at least 18 years of age.

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