Lead Product Manager

We're excited to offer a fantastic opportunity to join the Protection, Insurance & Investments (PI&I) team as a Lead Product Manager within our Mortgages Team.

Supporting relationships with Aviva, Royal Sun Alliance, The AA, Legal & General, Aegon and Assurant, our team brings deep partner management expertise across the PI&I landscape. We use this collective experience to ensure our contracts, services, and partnerships operate as expected and that our partners, who service around 4 million policies, maintain the systems, processes, and controls needed to prevent member harm and protect Nationwide's reputation.

As a Lead Product Manager, you'll provide strong, visible leadership, offering coaching and support to a team of Product Managers and Analysts, ensuring they have the environment, clarity, and capability to thrive. You'll work closely with the PI&I Leadership Team, insurers, and a wide range of stakeholders to ensure services are supported by suitable controls, enabling good customer outcomes, effective risk mitigation, and sustainable business performance.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub - access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Martyn Newcombe and the main recruitment contact is Jemma Ives.

Banking - but fairer, more rewarding, and for the good of society

What you'll be doing

In this pivotal role, you'll join a high performing team responsible for strengthening controls, oversight, and governance across the Group PI&I function. You'll lead our supplier oversight activities, including third party control testing, assessment of Nationwide policy compliance, business continuity and resilience planning, local governance routines, and support for resolving loss events.

You'll bring a proactive mindset to the role, using your initiative to identify, escalate, and address risks and issues early. As a Lead Product Manager, you'll champion continuous improvement, seeking opportunities to enhance both your own work and the effectiveness of the wider team.

Your contribution will be critical in demonstrating the robustness of PI&I's risk and control environment, improving customer outcomes, and building organisational resilience. You'll also play a key part in our integration journey following Nationwide's acquisition of Virgin Money, helping ensure a smooth and successful transition.

About you

The minimum requirements for this role are:

Demonstrable experience in 1st or 2nd line of defence roles, underpinned by a robust understanding of Enterprise Risk Management principles and their practical application

Strong knowledge of the regulatory environment governing Financial Services firms distributing third party products, with the ability to interpret requirements and ensure effective compliance across the value chain

Recent Team Management experience, including coaching, performance and wellbeing

A track record leading an oversight function and expertly assessing and enhancing control environments.

Experience of challenging established approaches and driving continuous control improvements to enhance customer outcomes, operational resilience, and service quality

Strong relationship building capabilities with the ability to develop and maintain an effective network across internal teams & external partners and influence cross functional stakeholders to deliver shared goals

The ability to rapidly absorb complex information, break down multifaceted issues, and develop clear, pragmatic, and actionable solutions and having the confidence to communicate this to stakeholders at all levels (both verbally and in writing)

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

• Job Identification 1772
• Apply Before 02/12/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB