Rent arrears specialist

Are you an experienced housing professional with a strong track record in income collection and arrears management? My Manchester based client is looking for a proactive and customer-focused Rent Arrears Specialist to join the team.

About the Role
As a Rent Arrears Specialist, you will play a key role in maximising income collection and supporting customers to sustain their tenancies. You'll take ownership of rent and service charge accounts across all tenures, managing cases confidently from initial arrears through to court action where necessary.

Key Responsibilities

• Proactively pursue rent arrears using a housing management system, ensuring prompt and effective action.
• Manage rent and service charge accounts up to court level for all tenure types across the organisation.
• Support with tenancy sign-ups, clearly communicating payment expectations and required rent in advance.
• Work directly with customers to secure sustainable payment arrangements and maintain consistently high income collection rates.
• Provide advice, support, and guidance on rent responsibilities and arrears prevention.
• Collaborate with internal teams to resolve issues and promote positive tenancy outcomes.

You will bring:

• Recent experience in rent arrears recovery, ideally using a housing management system.
• Experience working within social housing or commercial housing environments.
• Strong knowledge of arrears processes, legislation, and income management best practice.
• Excellent communication skills with a customer-first approach.
• Confidence handling complex cases and progressing them through formal recovery stages when required.

Why join my client?
You'll be part of a supportive, motivated team committed to delivering great outcomes for our customers and ensuring financial stability across the business.Hybrid
Initially a temporary role 1-3 months with possibilities of extension.
Weekly pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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