Lead Online Manager

Salary: From £40,000
Location: Hendon Store, London, NW9 6JX
Contract type: Permanent
Business area: Retail
Closing date: 30 September 2026
Requisition ID:

Leading in our stores:

Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you'll be doing:

• Direct a small team of managers to deliver the online delivery operation of the supermarket taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it
• The department is fast paced with lots of KPIs, you'll spend time reviewing data and ensuring compliance to processes and procedures
• Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team.
• Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store.
• People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.

What makes a great Lead Online manager:

• A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
• Experience of managing managers, in a fast-paced performance focussed environment.
• An operator who is comfortable managing alone in the absence of more senior management.
• Driven to deliver high performance with a focus on efficiency and engagement.