Lead Complaints & Tribunal Officer

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

Location: Medway Council, Gun Wharf (role advertised as remote, but priority will be given to candidates who can attend the Gun Wharf office as and when required).

Contract: Interim - minimum 6 months with the potential to extend.

Key Responsibilities

• Lead and manage all SEND appeal and tribunal casework
• Represent the Local Authority at SEND Tribunals
• Resolve disputes early through mediation and negotiation
• Provide expert advise on SENDISTS matters to colleagues and partners
• Support and coach the SEND team on complex casework
• Ensure timely accurate preparation of all tribunal and complaint documentation

About You

• Strong SEND case management experience, including handling complex, high-volume cases
• Significant experience with Appeals and Tribunals processes
• Proven ability to resolve disputes using negotiation, mediation and diplomacy
• In-depth knowledge of SEND legislation, statutory processes and the impact of SEND on children and families
• Strong organisational skills, resilience and the ability to manage competing priorities

If you are interested in this role please send your updated CV in the first instance.