L&D Specialist (FTC)

About the Role

As a Learning & Development Specialist, you'll play a key role in building capability across our clients retail teams. You will deliver engaging learning interventions, coach colleagues in store, and support retail leadership in enhancing performance and customer experience.

This role blends hands on delivery with development work and requires regular travel across store locations, alongside collaboration with the People team at Head Office. It is ideal for someone energised by coaching others, passionate about empowering retail teams, and motivated by seeing behaviour and performance improve.

Key Responsibilities

• Deliver engaging training and coaching across stores, improving product knowledge, service capability and selling confidence.
• Facilitate group learning sessions and support the rollout of learning initiatives across the retail estate.
• Work closely with Store and Area Managers to identify development needs and provide targeted support.
• Contribute to the creation and improvement of learning materials and resources.
• Maintain clear communication with Area Managers and People partners following store visits, sharing key feedback and insights.
• Champion the company's values and act as a positive ambassador for colleague development.

About You

We're looking for an engaging and confident learning professional who thrives in a fast paced retail environment. You're someone who enjoys being out in stores, coaching colleagues, and bringing learning to life in practical, impactful ways. You communicate clearly, build strong relationships, and approach challenges with creativity and resilience. This role would be ideal for someone coming from a retail background where you've been heavily involved in training teams and colleagues.

What You Bring

• Experience designing and delivering engaging L&D programmes, ideally within a retail environment.
• Strong training needs analysis skills and the ability to create tailored learning solutions.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Knowledge of a range of training methodologies, including digital and interactive approaches.
• Understanding of retail operations, customer experience principles, and sales behaviours.
• Excellent communication skills, strong organisation, and the ability to adapt in fast changing environments.
• A positive, approachable style and a commitment to living the company's values in everyday interactions.