Junior IT Engineer - Enterprise Services Team

Sportserve is part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are the driving force behind the renowned sports betting company and our flagship brand, Dafabet. Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work on permanent and consultancy contracts globally, making us a true global employer of choice.

We are looking to hire a Junior IT Engineer to join our Enterprise Services Team in Technology. This role offers the opportunity to work in a challenging, fast-paced environment, supporting critical IT systems and services, with plenty of opportunities to influence and grow within the organization.

Key Responsibilities:

• Provide technical support and troubleshooting assistance for IT systems, infrastructure, and services, including servers, networks, and end-user devices.
• Monitor and maintain the performance, availability, and security of IT end-user systems and services, proactively addressing issues and vulnerabilities.
• Configure, deploy, and manage IT systems and services to support business operations, ensuring scalability, reliability, and security.
• Collaborate with other IT teams, departments, and stakeholders to implement IT projects and initiatives aligned with organizational goals.
• Participate in planning, designing, and implementing IT solutions, including hardware, software, and cloud-based services.
• Document technical configurations, procedures, and troubleshooting guidelines for reference and training.
• Assist with user training and support activities to optimize productivity and resolve technical issues.
• Stay current with emerging technologies, industry trends, and best practices, applying knowledge to drive innovation.
• Provide technical guidance to other IT team members, serving as a subject matter expert in specific IT areas.

Required Skills:

• Working knowledge of end-user computing & networking troubleshooting (TCP/IP, DNS, SMTP).
• Experience with IT infrastructure, systems administration, network management, and end-user support.
• Experience with Service Management or Ticketing Tools like Jira Service Management, ServiceNow.
• Experience with IDP platforms such as Okta, Azure.
• Strong communication skills, both written and verbal.
• Ability to analyze business processes and procedures.
• Analytical and problem-solving skills.
• Service-oriented attitude.
• Ability to manage change and handle difficult situations.
• Problem-solving skills, attention to detail, and ability to work independently and collaboratively.
• Proficiency in deploying and managing IT systems in heterogeneous environments, including Windows, Linux, and cloud platforms.

Nice to Have:

• Experience with network devices like Fortigate, Ubiquiti, Cisco.
• Experience with MDM platforms such as Jamf Pro, Workspace One, Microsoft Endpoint Manager.
• Experience with Google Workspace.
• Scripting skills in PowerShell, Bash, or Python.
• Understanding of APIs.
• Knowledge of client-server and web-based application architectures.
• Ability to design and implement practical solutions for complex requirements.

We warmly invite applications in English. Diversity & Inclusion at Sportserve

At Sportserve, we are committed to fostering a diverse and inclusive workplace. We believe that a team reflecting diverse backgrounds, skills, and perspectives drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone's contribution is valued and respected.

If you are passionate about technology and eager to start your career in an international, forward-thinking sports betting company, we would love to hear from you. Apply now and join our exciting journey!