Japanese Customer Service Advisor

Rate of pay: £14.23 per hour

Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.

Shift pattern: Monday to Friday 6am to 2pm (36 hours per week)

Training: 5 weeks, Monday to Friday 8am to 4pm.

Location: Onsite, based at Radar Road, Leicester with the opportunity to apply to work from home, in line with our working from home policy after a minimum of 6-9 months service (eligibility criteria applies).

The role:

Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. Working closely with internal teams, you'll ensure every interaction is smooth and supportive.

This is an incredible opportunity for a fluent Japanese speaker who enjoys problem solving and thrives in a fast paced, collaborative environment where we never stand still.

What you'll take on:

• Always think customer: Deliver professional support in Japanese and English across phone, email, WhatsApp and live chat, ensuring every interaction is clear and helpful.
• Make it happen: Support customers with a range of enquiries, from orders to account questions, always aiming for an effective resolution.
• Invite collaboration: Work with internal teams to investigate and resolve queries quickly, contributing to a seamless experience.
• Learn to evolve: Use our internal systems to keep accurate records, maintaining attention to detail while looking for ways to improve our processes.
• Keep it real: Build lasting relationships by being honest, showing empathy, and providing a high level of care.
• Take it on: Handle challenging conversations with a calm, professional manner to ensure every interaction remains positive.

What you'll bring:

• Fluency in Japanese: You can communicate clearly and confidently in both written and spoken Japanese.
• Strong English skills: You'll support a diverse customer base with ease.
• Customer experience: You have previous experience in a customer facing role or contact centre and understand what great service looks like.
• A problem solver mindset: You have strong attention to detail and the ability to think on your feet.
• Tech savvy: You are confident using computer systems and CRM platforms, with the ability to learn new tools quickly.
• A positive approach: You are proactive, professional, and have a genuine passion for helping people.

About International:

Our international team is going through phenomenal growth, we deliver to approximately 130 countries globally with growing teams across our contact centres in Leicester, Manchester, Poland and Pune.

With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.