Customer Service Specialist (Transport & Logistics)

Location: Reading, Berkshire

Salary: £35,000 per annum

Position: Full-time, Permanent

We are working with a growing and dynamic logistics business specialising in transport, freight forwarding, and pallet network distribution. Due to continued growth, they are looking to appoint a Customer Service Specialist to join their operations team in Reading.

As a key point of contact for customers, you will play a vital role in ensuring the smooth running of transport and freight operations, delivering a high level of service across pallet network and general haulage movements.

• Handling incoming customer enquiries via phone and email in a professional and timely manner
• Managing and updating bookings across transport management systems (TMS)
• Coordinating UK and European pallet network deliveries and collections
• Tracking shipments and providing real-time updates to customers
• Resolving delivery issues, delays, and service queries efficiently
• Processing orders, consignment notes, and transport documentation
• Liaising with drivers, depots, and partner networks to ensure service levels are met
• Maintaining accurate records of customer interactions and job updates
• Supporting the wider operations team with daily logistics activities
• Continuously striving to improve customer satisfaction and service delivery

• Previous experience within transport, freight, or logistics operations is highly desirable
• Experience working with a pallet network (e.g. Palletways, Pall-Ex, Palletforce, etc.) would be a strong advantage
• Strong communication skills - both written and verbal
• Confident using transport systems and Microsoft Office
• Ability to work in a fast-paced, time-critical environment
• Excellent problem-solving skills and attention to detail
• A proactive, team-focused attitude with a willingness to learn

• Competitive salary package
• Opportunity to join a growing logistics business
• Supportive and team-oriented working environment
• Career development within transport and freight operations

If you have experience in transport, freight forwarding, or pallet network operations and enjoy delivering exceptional customer service, we would love to hear from you.