iXp Intern - Partner Support Specialist

What you'll do

As a Partner Support Specialist (Intern), you will be a key point of contact globally focusing primarily on the Cloud Choice Flex model. You will guide partners to the right tools and resources, triage and resolve queries, and surface process improvements that make it easier for partners to do business with SAP. The role is primarily reactive and requires strong stakeholder management, attention to detail, and a drive to improve efficiency and partner satisfaction.

• Build foundational knowledge of SAP partners, PartnerEdge, and the end-to-end CCflex change of partner process, criteria, and timelines.
• Intake, triage, and track CCflex change of partner inquiries through established channels; validate prerequisites and documentation, and route to the correct teams as needed.
• Provide clear, empathetic communication on next steps, timelines, and status; proactively follow up to remove blockers and meet SLAs.
• Collaborate closely with internal stakeholders.
• Collate and present insights on recurring issues and propose pragmatic process or knowledge base improvements (e.g., checklists, FAQs, guidance updates).
• Support operational reporting (e.g., case volumes, cycle times, SLA adherence) to inform continuous improvement.
• Flexibility around working hours may be required to support global stakeholders.

What you bring

• University degree/Student in Business or IT preferred.
• Strong problem solving and analytical skills; comfortable handling a high volume of tasks within tight timelines.
• Fast learner with creative thinking; able to absorb new processes and policies quickly.
• Proactive, result oriented team player with excellent written and verbal communication skills.
• Comfortable working in a multicultural, multinational environment.
• Able to work independently and take ownership of assigned tasks.
• Experienced IT user (Outlook, Excel, Word, PowerPoint); familiarity with CRM or ticketing tools is a plus.
• Fluent in English; an additional European language is a benefit.
• Experience interacting directly with customers or partners is an advantage.
• Demonstrated ability to improve process efficiency and communicate effectively with project stakeholders.

Meet your team

Partner Support sits within the Partner Services Hub and is dedicated to enabling SAP PartnerEdge partners to succeed. We collaborate closely with Partner Managers and other Partner Activation roles to resolve partner queries, improve processes, and elevate the overall partner experience.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.