IUC Duty Shift Manager (Clinical) - Part Time

About The Role

Location: Hybrid -you d need to be located in a commutable distance to either London, Dorking, Ipswich, Bristol or Exeter

Hours: 18 hours per week

Salary: £25,750

Join Our Team as a Clinical Duty Shift Manager

We're looking for an experienced and dedicated Clinical Duty Shift Manager (CDSM) to join our Integrated Urgent Care (IUC) Operational Delivery Team. This is a key role responsible for real-time clinical resource management, ensuring safe, effective and high-quality service delivery across our IUC/111 network.

If you thrive in a dynamic environment, remain calm under pressure, and want to make a meaningful impact on patient care, we'd love to hear from you.

What you'll be doing

• Providing clinical advice and guidance to contact centre sites.
• Working closely with the non-clinical Duty Shift Manager to maintain safe patient services.
• Acting as a central point of contact for network operations during live service delivery.
• Monitoring real-time performance KPI data and reacting to demand appropriately.
• Completing management reports and clinical documentation throughout the shift.
• Managing escalation processes and communicating service triggers (OPEL framework).
• Overseeing staff adherence via workforce management tools.
• Conducting risk assessment of CAS and 111 clinical call-back queues.
• Managing clinician resources effectively, including patient consultations and safety functions.
• Supporting sites with meetings, audits, and training as operationally feasible.
• Leading Bronze-level responses during adverse incidents and supporting BCP/incident drills.

What we'll look for in you Qualifications

• NHS Pathways Licensed Advisor
• Current NMC or HCPC registration

Experience in:

• Live operational resource management
• Clinical management in IUC/111
• Major incident & resilience planning
• Real-time clinical service delivery
• Auditing and risk management

Skills

• Calm, confident and effective decision-maker
• Strong communication skills
• Adaptable, resilient and comfortable with rapid change
• Excellent organisation and prioritisation abilities
• Able to work with multi-disciplinary teams
• Professional, clinically competent and reliable

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.