IT Support Specialist - Brussels - French and English speaking

IT Support Specialist - Brussels - French and English speaking

One of our Blue Chip Clients is urgently looking for an IT Support Specialist for VIP Support.

Role is based in Brussels with 4 days per month in Strasbourg and will require shift work (8am-8pm - some starting at 8AM, some start later to end at 8PM, most in between)

Please find some details below:

Nature of tasks

? Service desk agent, incident agent and analyst, problem agent and analyst

? Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate

? First and second-line support: remote and on-site support

? Recording & tracking incident and request information

? Recording & tracking Problem information

? Participating in reconfiguration/installation of PC environment

? Documenting operational support procedures

? Drafting technical content for knowledge database

? IT support specialist must be able to perform all tasks of a service desk operator

? Testing and administration of applications

? Liaising with system administration and database administration for execution of administration tasks

? ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support

General

? Highly autonomous and broadly IT skilled

? Problem solving skills

Analysis and technical skills

? Very good skills in all of the MS Office applications

? Very good skills with end user computers and more specifically, Windows computers

? Good understanding of the main mobile devices platforms and core mobile applications

? ITIL V4 Foundation Certified (or where absent, a (TM-1 or FP-2) penalty may apply and the certification must be passed within 3 months after the start of the contract)

Experience

? Minimum of 3 years of relevant professional experience

Language and communication skills

? Fluent in both English/French both written and oral

? Part of the consultants needs to be fluent in German both written and oral as well

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.