IT Support Specialist - Brussels - French and English speaking
Posted 2 days 4 hours ago by Octopus Computer Associates
IT Support Specialist - Brussels - French and English speaking
One of our Blue Chip Clients is urgently looking for an IT Support Specialist for VIP Support.
Role is based in Brussels with 4 days per month in Strasbourg and will require shift work (8am-8pm - some starting at 8AM, some start later to end at 8PM, most in between)
Please find some details below:
Nature of tasks
? Service desk agent, incident agent and analyst, problem agent and analyst
? Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
? First and second-line support: remote and on-site support
? Recording & tracking incident and request information
? Recording & tracking Problem information
? Participating in reconfiguration/installation of PC environment
? Documenting operational support procedures
? Drafting technical content for knowledge database
? IT support specialist must be able to perform all tasks of a service desk operator
? Testing and administration of applications
? Liaising with system administration and database administration for execution of administration tasks
? ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support
General
? Highly autonomous and broadly IT skilled
? Problem solving skills
Analysis and technical skills
? Very good skills in all of the MS Office applications
? Very good skills with end user computers and more specifically, Windows computers
? Good understanding of the main mobile devices platforms and core mobile applications
? ITIL V4 Foundation Certified (or where absent, a (TM-1 or FP-2) penalty may apply and the certification must be passed within 3 months after the start of the contract)
Experience
? Minimum of 3 years of relevant professional experience
Language and communication skills
? Fluent in both English/French both written and oral
? Part of the consultants needs to be fluent in German both written and oral as well
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.