IT Support Engineer

• A chance to join an expanding IT Managed Service Provider in Coventry.
• A 2nd/3rd Line level Helpdesk role, covering desktop, server and networking.

About Our Client

• Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK.
• The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space.
• With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists.

Job Description

• As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base.
• Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery.
• This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas.
• You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team.
• In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time.
• The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary.
• Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area.

The Successful Applicant

This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in:

• Windows 10 / 11
• Windows Server
• Active Directory - Group Policy
• Office 365 / EntraID
• Virtualisation - VMWare / Hyper V
• Networking - router, switch, firewall, VLAN, WAN, Wi-Fi

What's on Offer

• A salary range of £35,000 - £38,000 per annum.
• Extensive company benefits package.
• Fantastic training opportunities including sponsorship for professional accreditations.

This is a fantastic opportunity for an IT Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.