IT Service & Support Engineer

We are looking for an IT Server & Support Engineer to join a dynamic team that provides high-quality technical assistance within a corporate environment. This role is based at the company's headquarters in Zurich and focuses on delivering exceptional customer service and IT support to employees onsite and remotely.

Description of the business area and/or project

Services provided by the IT Service Lounge (ITSL) are available for all employees, including external employees and visitors from other Zurich locations inside and outside of Switzerland. The ITSL delivers a value added service that provides easy access and convenience to the customer.

Overview of the Team

The IT Service Lounge team consists of 5 full time employees. The ITSL is located in Zurich, Switzerland and offers IT Support services for approx. 1500 employees onsite and 1000 employees abroad.

Key tasks and responsibilities

• Walk-in IT support in company's office
• Teams support for home workers
• Loan equipment service
• Stock management
• Repairs
• New joiner onboarding

Essential skills and qualifications

• Broad customer focus with a passion and drive for customer satisfaction and delivering business values
• Ability to work independently and responsibly, showcasing a strong work ethic but also to work collaboratively, sharing knowledge and insights within the team.
• Proficiency in English and German with excellent communication skills

Desired skills and qualifications

• Certificate ICT Supporter or similar
• Experience in application and network support, incident management, and IT asset management.
• Knowledge of Windows, Mac, and Mobile operating systems, along with M365 suite, Identity Management, and meeting/conference solutions

Candidate value proposition

Are you keen to join our team with your passion for tech support? Dive into our vibrant corporate world, where you can use your technical and language skills (German/English) in an international environment. This position offers a unique opportunity to be the frontline support for our internal employees and partners, delivering a superior customer experience

Job Title: IT Service & Support Engineer

Location: Zürich, Switzerland

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.