IT Operations Engineer

• Location: The Horder Centre, Crowborough, TN6 1XP
• Salary: £24,826 - £30,673.50 per year (experience dependent)
• Contract Type: Permanent
• Working Hours: Full-time (Monday to Friday, office hours)
• Closing Date: 31 August 2025

Role Overview

This isn't just a support role-it's a chance to help transform healthcare IT. You'll be the go-to person for technical support across Horder Healthcare, working with a hybrid tech stack and contributing to innovative digital solutions. The position blends hands-on troubleshooting with strategic project involvement.

Key Responsibilities

• Act as first-line IT support across clinical and admin teams
• Troubleshoot issues across Windows, iOS, Office 365, printers, phones
• Contribute to IT projects (small and medium scale)
• Maintain asset/licensing records and participate in shift/on-call rotas
• Collaborate with third-party vendors to deliver solutions
• Share technical knowledge with staff and end-users
• Seek out digital innovations to improve service delivery

Candidate Profile

• Background in Helpdesk or Service Desk support (preferably ITIL-based)
• Strong troubleshooting skills across multiple platforms
• Proficiency in Windows OS, Office 365, Active Directory
• Experience with service desk tools (e.g., Jira, Spiceworks)
• Confident using remote support tools and maintaining endpoint hardware
• Excellent communication and teamwork skills
• Experience with healthcare systems like iPM
• Familiarity with VoIP, mobile device management, Veeam backups
• Knowledge of security tools and platforms like Lansweeper

Additional Notes

• Right to Work: Candidates must demonstrate eligibility to work in the UK
• Safeguarding: Pre-employment checks include Enhanced DBS, references, and occupational health clearance
• Diversity Commitment: Horder Healthcare champions inclusion and offers reasonable adjustments during recruitment

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