IT Operations Domain Expert

IT Operations Domain Expert

Permanent | UK Wide | Hybrid
Salary discussed at application

Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define how Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation.

The Role:

As a Domain Expert, you will act as Methods' senior authority for IT Operations & Service Excellence. You will:

• Lead discovery work, service maturity reviews, and operational assessments

• Develop strategies, operating models, and transformation roadmaps

• Provide expert consultancy and delivery assurance on major programmes

• Support pre-sales activity through workshops, scoping, and bid content

• Shape compelling proposals, presentations, and capability statements

• Evolve Methods' service offerings, ensuring alignment with market trends

• Build reusable assets including templates, case studies, and playbooks

• Mentor Specialists, support recruitment, and deliver training

• Represent Methods through events, thought leadership, and insight content

Key Experience Needed

We're looking for a senior practitioner with proven experience across:

• IT Service Management implementation and optimisation

• Incident, Problem & Change Management

• Monitoring, observability, alerting, and event management

• Automation and orchestration within IT operations

• DevOps enablement and continuous delivery practices

• IT governance, risk, and compliance

• Capacity, performance, and availability management

• Service Desk and user support operations

• Defining KPIs, reporting, and continuous improvement programmes

• Operational security processes and controls

What You Bring

• Ability to operate confidently with senior stakeholders

• Strong consultancy skills with clear, outcome-focused communication

• Experience shaping bids, writing technical narratives, and supporting sales

• A passion for building capability and mentoring technical communities

• Market awareness across emerging IT operations trends (AIOps, FinOps, automation, platform engineering, SRE)

Why Methods?

You'll join a growing Competency Centre with the opportunity to shape one of our core strategic offerings. You will influence how we deliver value, how we present ourselves to the market, and how we develop our next generation of specialists.