IT Applications Team Leader Stratford-upon-Avon

• Work within a growing area for NFU Mutual
• Operation lead for key strategic systems
• Hybrid role with homeworking and 20% in Stratford Upon Avon

About the role

NFU Mutual are currently recruiting for a permanent IT Applications Team Leader for their Customer Correspondence and Document application team. The responsibilities include leading, influencing, a team of professional and outsourced print and document storage teams. The teams are responsible for developing delivering and maintaining IT correspondence solutions for internal NFU Mutual stakeholders, whilst adhering to the ITIL processes, software development lifecycle (SDLC) within a regulatory framework.

The successful candidate will lead two software delivery teams, ensuring the effective development, maintenance, and support of IT correspondence applications. This includes managing outsourced infrastructure and working closely with a strategic third-party provider and the Scrum Master to deliver both project-based and business-as-usual (BAU) work into the production environment. With strong stakeholder management skills to build strong relationships with other IT teams, Vendor Management and our external partners.

Working with the Application Delivery Manager, you will Lead, mentor, and support the teams, fostering a collaborative and high-performance team culture. Managing the team's workloads, priorities, and resource allocation to projects and BAU activities to ensure efficient service delivery. Conduct regular performance reviews and support professional development of the team.

You'll plan, review, implement and evaluate activities within area of responsibility in conjunction with internal and external stakeholders that are aligned to agreed resources and Group IT processes, SLAs, KPIs and/or objectives and be able to identify, manage, challenge, report and evaluate risks, trends and issues in Group IT to facilitate solutions, promote innovation and continuous improvement in line with Group Risk Strategy frameworks.

Internally, this role will be called IT Team Leader

About you

You will be technically proficient and solution-oriented, with strong hands-on experience in IT services who can troubleshoot complex issues and drive the team to deliver improvements.

A natural leader and team motivator, who can lead by example, support and develop their team, manage priorities effectively, and foster a collaborative, accountable, and high-performing culture.

You will have a service focus with strong communication skills, who understands the importance of reliable service delivery, can engage confidently with stakeholders, manage expectations, and translate technical concepts into clear business language.

Additionally, we will be looking for you to be able to demonstrate the following skills and abilities:

• Proven experience in IT team leadership or service management roles (essential)
• Excellent communication, problem-solving, and organisational skills (essential)
• Familiarity with ITIL framework and service delivery principles (essential)
• Experience working on applications within the Insurance, investments and pensions environment (highly desirable)
• Experience with document management solutions (highly desirable)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Up to £57,000 + Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteerin the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance coverof 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Plus any additional annual leave accrued in line with our Service Loyalty Policy

Further Information

The recruiter for this vacancy is Emily Cumming

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.