Irish Speaking Customer Payments Advisor

Job Title

Irish Speaking Customer Payments Advisor - starting 2 June 2026.

Overview

We're looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector.

Salary & Benefits

• €30,432 per annum
• Company matched pension
• Life assurance
• High street discounts
• Refer a friend & earn scheme
• Many additional benefits

Location & Work Conditions

Work location: Work from home.

Location requirement: Must currently reside within the Republic of Ireland.

Shift: Rotational shifts covering Monday to Friday between 8am - 8pm.

Time type: Full time, permanent contract.

Training: Full training and support provided.

Responsibilities

• Handling inbound and outbound calls to customers.
• Contacting customers who have outstanding debt on their account.
• Assist customers by ensuring they are on track with outstanding payments.
• Setting up payment plans for customers.
• Setting up Direct Debits.
• Calculating outstanding debt amounts.
• Taking payments from customers.
• Taking customers through their account, providing a breakdown of their account.
• Explaining debt to each customer, how it is made up, and what is outstanding/owing.
• Guiding customers through steps to get their account back up to date and on track.
• Trying to avoid customers being disconnected by offering solutions to make payments.

Required Experience & Qualifications

• Fluency in the Irish language.
• Previous experience working in a similar environment and ideally within a customer collections role.
• Ability to work comfortably to targets.
• Methodical with a thorough attention to detail.
• Strong communication skills and the ability to build rapport with callers.
• Excellent organisational skills.
• Ability to work to stringent customer service SLAs and KPIs.
• MS Excel skills.
• Excellent PC and data entry skills, ability to use multiple systems at any one time.
• Proactive attitude with the ability and ambition to develop role in the future.

Benefits

• 22 days holidays plus bank holidays.
• Opportunity to buy additional holidays.
• Access to WRKit (Lifestyle Savings, Discounts on Learning Courses & tailored lifestyle plans to support wellbeing).
• Cost of eyecare vouchers and money towards glasses if required.
• Access to Capita pension scheme.
• Access to Employee Assistance Programme.
• Life Assurance benefit.
• Cycle2Work scheme.

Equal Opportunity

Capita is an equal opportunity employer. We are committed to creating a diverse workplace and encouraging all appropriate candidates to apply.