Irish Speaking Customer Payments Advisor

Posted 6 days 22 hours ago by Capita

Permanent
Full Time
Public Sector Jobs
Cork, Cork, Ireland
Job Description
Job Title

Irish Speaking Customer Payments Advisor - starting 2 June 2026.

Overview

We're looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector.

Salary & Benefits
  • €30,432 per annum
  • Company matched pension
  • Life assurance
  • High street discounts
  • Refer a friend & earn scheme
  • Many additional benefits
Location & Work Conditions

Work location: Work from home.

Location requirement: Must currently reside within the Republic of Ireland.

Shift: Rotational shifts covering Monday to Friday between 8am - 8pm.

Time type: Full time, permanent contract.

Training: Full training and support provided.

Responsibilities
  • Handling inbound and outbound calls to customers.
  • Contacting customers who have outstanding debt on their account.
  • Assist customers by ensuring they are on track with outstanding payments.
  • Setting up payment plans for customers.
  • Setting up Direct Debits.
  • Calculating outstanding debt amounts.
  • Taking payments from customers.
  • Taking customers through their account, providing a breakdown of their account.
  • Explaining debt to each customer, how it is made up, and what is outstanding/owing.
  • Guiding customers through steps to get their account back up to date and on track.
  • Trying to avoid customers being disconnected by offering solutions to make payments.
Required Experience & Qualifications
  • Fluency in the Irish language.
  • Previous experience working in a similar environment and ideally within a customer collections role.
  • Ability to work comfortably to targets.
  • Methodical with a thorough attention to detail.
  • Strong communication skills and the ability to build rapport with callers.
  • Excellent organisational skills.
  • Ability to work to stringent customer service SLAs and KPIs.
  • MS Excel skills.
  • Excellent PC and data entry skills, ability to use multiple systems at any one time.
  • Proactive attitude with the ability and ambition to develop role in the future.
Benefits
  • 22 days holidays plus bank holidays.
  • Opportunity to buy additional holidays.
  • Access to WRKit (Lifestyle Savings, Discounts on Learning Courses & tailored lifestyle plans to support wellbeing).
  • Cost of eyecare vouchers and money towards glasses if required.
  • Access to Capita pension scheme.
  • Access to Employee Assistance Programme.
  • Life Assurance benefit.
  • Cycle2Work scheme.
Equal Opportunity

Capita is an equal opportunity employer. We are committed to creating a diverse workplace and encouraging all appropriate candidates to apply.