Interim Hybrid Housing Complaints Officer (Stage 1 & 2)

Park Avenue Recruitment is seeking an experienced Housing Complaints Officer to join a busy housing service on an interim basis. The role centres on managing and coordinating formal complaints, ensuring residents receive clear, timely responses and empathetic service.

The post requires handling Stage 1 and Stage 2 complaints, drafting detailed responses, and working with housing, repairs and operational teams to gather evidence. Hybrid working is offered.