Night Emergency Call Handler - Calm Lifesaving Support

Appello Careline Limited in Norwich is seeking an Emergency Call Handler for night shifts. You will be the calm voice for vulnerable clients, arranging help and providing reassurance during each call. The role is hybrid, combining office days with remote work as needed.

We value empathy and at least 1 year in a call centre. Training is provided, with pre-employment DBS checks and references required before starting. The position offers a 35-hour week and a starting salary of £24,224.20 per year.