Insurance Customer Service Adviser Truro

Insurance Customer Service Adviser

Salary Up to £24,000 + Bonus

Full time position, permanent contract

Location: Truro

Monday to Friday 9.00am - 5.00pm

Introduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

About the role

You will be the first point of contact for customers. On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and claims, all with a 'can-do' proactive enthusiasm. Your core activities include:

• Administration duties including preparation of files and reports.
• Processing and dispatching renewal documentation
• Responding to customer enquiries over the telephone.
• Supporting customers that visit the office.
• Identifying and calling prospects to offer NFU Mutual Products and Services.
• Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
• Reviewing and advising customers on their general insurance requirements
• Enabling cross-selling opportunities to new and existing customers
• Administering all customer instructions to completion and compliance standards
• Producing correspondence to required timeframes and quality standards
• Developing and sustaining effective working relationships with customers and relevant staff

About you

The chances are, you'll have already worked in a similar role, you will have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience. You will enjoy working in a busy team environment and being proactive to support the growth of the business. You will be:

• Determined with a strong willingness to learn
• Able to communicate effectively, both written and verbal
• Able to problem solve and use your own initiative and judgement
• Familiar and competent with MS Office applications (Word, Excel and MS Dynamics experience would be desirable).
• Willing to work as part of a team
• Have a practical and hands-on attitude
• Be organised and hardworking
• Well-mannered and presentable for the role
• Reliable and dependable
• Seeking to uphold standards
• Demonstrate attributes of honesty, integrity, due skill, care and diligence
• Desire to build a long-term career with NFU Mutual

Our commitment to you

• Competitive salary with opportunity for progression
• Access to bonus scheme
• Contributory pension scheme
• A focus on your professional development, with full training provided.
• 35 hours a week
• 25 days annual leave plus all UK bank holidays
• Free Parking

Closing date for all applications: 20th September 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.