French speaking Customer Service Advisor

FRENCH SELECTION (FS)

French speaking Customer Service Advisor

Location: Cambridge

Fully office-based Monday to Friday

Salary: up to £32,000 per annum depending on relevant experience

Ref: 5526M

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5526M

The company: A well-established and trusted UK brand who operate on a global scale

Main duties: Provide 1st line support to customers by resolving queries related to the company's products and services

The role:

- Provide outstanding customer support to customers

- Handle incoming queries by phone, email and live chat

- Ensure all calls are logged accurately

- Analyse data and respond accordingly

- Be responsible for scheduling engineering service calls

- Provide customer training on products

- Monitor and report any issues as needed

- Any additional tasks as needed by management

The candidate:

- Fluent in French (written and spoken) essential

- Experience in customer service or 1st line technical support beneficial

- Excellent communication skills

- Customer focused with a high attention to details

- Good IT skills

The salary: £29,000 - £32,000 a year (depending on experience)

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.