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Infrastructure Analyst

Posted 1 hour 54 minutes ago by E-Frontiers

Permanent

Not Specified

Public Sector Jobs

Carlow, Ireland

Job Description

Role Purpose

The Infrastructure Systems Administrator will play a key role in the delivery, support, security, and ongoing development of enterprise ICT infrastructure services. The successful candidate will work within a larger ICT team and contribute to the administration, maintenance, enhancement, and strategic evolution of on-premise and cloud-based infrastructure platforms.
The role requires strong technical expertise across Microsoft cloud technologies, systems administration, virtualization, networking, security, vendor management, and ICT project delivery.

Qualifications & Experience

Essential Qualifications

Candidates should ideally possess:

A Level 8 qualification, as recognised on the National Framework of Qualifications (NFQ), or equivalent, in:
- Computer Science
- Information Technology
- or another relevant discipline.

Candidates holding a relevant Level 7 or Level 6 qualification will also be considered. Successful candidates appointed with these qualifications will be required to complete a Level 8 qualification (supported by the organisation) within a three-year timeframe.

Essential Experience

Minimum of 2 years' experience in an Enterprise ICT environment working as a Systems Administrator with a strong focus on Microsoft cloud services.
Demonstrated experience in:
- Solution design
- Solution implementation
- System maintenance
- Cost and billing management
3-5 years' hands-on experience with relevant technologies including:
- Microsoft Azure
- Microsoft 365/Office 365
- Azure Identity and Access Management
- Exchange Online
- Microsoft Teams
- Active Directory
- DHCP and DNS
- VMware
- Commvault
Microsoft certifications in relevant Azure and Microsoft 365 technologies.

Desirable Qualifications & Experience

Experience with comparable cloud technologies such as AWS.
Networking, Firewall, web filtering, and application filtering knowledge and certifications such as:
- CCNA
- CCNP
ITIL v3/2011 or ITIL v4 certification.
PRINCE2 Project Management certification.
Experience with:
- IPS/IDS
- PAM
- IAM
- SIEM
- Syslog technologies
Strong Microsoft Windows Server administration skills including:
- Windows Firewalls
- Security hardening
Mobile Device Management experience using technologies such as:
- Microsoft Intune
- AirWatch
Public sector procurement experience.
Experience with ICT ticketing systems and service management.
Experience working within large ICT teams including:
- Service Delivery
- Networking
- Security
- Applications
- Research & Innovation

Knowledge & Skills

The successful candidate will demonstrate:

Strong Systems Administration and/or Networking Administration skills.
Vendor and Managed Service Provider management experience.
Excellent communication, negotiation, and stakeholder engagement skills.
Strong customer service orientation with the ability to anticipate and respond to changing business needs.
Procurement and supplier management capabilities.
ICT project management experience including planning, delivery, and coordination of technical projects.
Knowledge of ITIL Service Management methodology.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work independently and collaboratively within multidisciplinary teams.
Fluent English communication skills, both written and verbal.

Behavioural Competencies

The successful candidate will demonstrate:

Effective decision-making within a business context.
A structured, organised, and methodical approach to work.
Commitment to quality service delivery and continuous improvement.
Strong resource planning and organisational capability.
Positive and supportive leadership behaviours.
Understanding of organisational and operational business context.
Strong information management and documentation skills.
Commitment to teamwork and collaboration.
Flexibility and adaptability in response to changing priorities.
Initiative and proactive problem-solving.
Resilience and ability to perform under pressure while managing competing priorities.

Main Duties & Responsibilities

The successful candidate will:

Contribute as a member of the Infrastructure Team to the delivery and support of enterprise infrastructure services.
Manage and administer virtual server environments and cloud infrastructure platforms.
Support and maintain technologies including:
- Windows and Linux Servers
- Active Directory
- VMware
- SAN technologies
- Commvault
- Veeam
- File sharing platforms
- Monitoring platforms
- Microsoft 365
- Azure
- Azure AD/Entra ID
- Microsoft Teams
- Dynamics 365 CRM
- Dataverse
- PowerApps
- Network infrastructure including Juniper, Dell, and Cisco devices
Provide technical guidance and oversight to Managed Service Providers and external suppliers.
Participate in Disaster Recovery and Business Continuity planning and testing activities.
Lead and support security hardening initiatives across cloud and on-premise systems.
Assist in the configuration and management of mobile devices through Microsoft Intune.
Support procurement activities including drafting, reviewing, and evaluating tenders for ICT services, software, and hardware.
Participate in supplier and contract management activities including risk management and performance reviews.
Track and manage ICT hardware and software assets throughout their life cycle.
Lead planning, testing, and deployment of:
- Security patches
- Operating system upgrades
- Software upgrades
Support rollout and maintenance of security and monitoring tools.
Manage incident resolution and participate in problem management processes.
Project manage infrastructure and cloud migration initiatives.
Contribute to infrastructure documentation and technical standards.
Research and evaluate emerging technologies and service models.
Maintain continuous professional development and participate in performance management processes.
Support organisational quality customer service commitments.
Comply fully with health, safety, and organisational policies.
Undertake additional duties as assigned.