Infrastructure Analyst

Posted 2 hours 59 minutes ago by E-Frontiers

Permanent
Not Specified
Public Sector Jobs
Carlow, Ireland
Job Description

Role Purpose

The Infrastructure Systems Administrator will play a key role in the delivery, support, security, and ongoing development of enterprise ICT infrastructure services. The successful candidate will work within a larger ICT team and contribute to the administration, maintenance, enhancement, and strategic evolution of on-premise and cloud-based infrastructure platforms.
The role requires strong technical expertise across Microsoft cloud technologies, systems administration, virtualization, networking, security, vendor management, and ICT project delivery.

Qualifications & Experience

Essential Qualifications

Candidates should ideally possess:

  • A Level 8 qualification, as recognised on the National Framework of Qualifications (NFQ), or equivalent, in:
    • Computer Science
    • Information Technology
    • or another relevant discipline.

Candidates holding a relevant Level 7 or Level 6 qualification will also be considered. Successful candidates appointed with these qualifications will be required to complete a Level 8 qualification (supported by the organisation) within a three-year timeframe.

Essential Experience

  • Minimum of 2 years' experience in an Enterprise ICT environment working as a Systems Administrator with a strong focus on Microsoft cloud services.
  • Demonstrated experience in:
    • Solution design
    • Solution implementation
    • System maintenance
    • Cost and billing management
  • 3-5 years' hands-on experience with relevant technologies including:
    • Microsoft Azure
    • Microsoft 365/Office 365
    • Azure Identity and Access Management
    • Exchange Online
    • Microsoft Teams
    • Active Directory
    • DHCP and DNS
    • VMware
    • Commvault
  • Microsoft certifications in relevant Azure and Microsoft 365 technologies.

Desirable Qualifications & Experience

  • Experience with comparable cloud technologies such as AWS.
  • Networking, Firewall, web filtering, and application filtering knowledge and certifications such as:
    • CCNA
    • CCNP
  • ITIL v3/2011 or ITIL v4 certification.
  • PRINCE2 Project Management certification.
  • Experience with:
    • IPS/IDS
    • PAM
    • IAM
    • SIEM
    • Syslog technologies
  • Strong Microsoft Windows Server administration skills including:
    • Windows Firewalls
    • Security hardening
  • Mobile Device Management experience using technologies such as:
    • Microsoft Intune
    • AirWatch
  • Public sector procurement experience.
  • Experience with ICT ticketing systems and service management.
  • Experience working within large ICT teams including:
    • Service Delivery
    • Networking
    • Security
    • Applications
    • Research & Innovation
Knowledge & Skills

The successful candidate will demonstrate:

  • Strong Systems Administration and/or Networking Administration skills.
  • Vendor and Managed Service Provider management experience.
  • Excellent communication, negotiation, and stakeholder engagement skills.
  • Strong customer service orientation with the ability to anticipate and respond to changing business needs.
  • Procurement and supplier management capabilities.
  • ICT project management experience including planning, delivery, and coordination of technical projects.
  • Knowledge of ITIL Service Management methodology.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work independently and collaboratively within multidisciplinary teams.
  • Fluent English communication skills, both written and verbal.
Behavioural Competencies

The successful candidate will demonstrate:

  • Effective decision-making within a business context.
  • A structured, organised, and methodical approach to work.
  • Commitment to quality service delivery and continuous improvement.
  • Strong resource planning and organisational capability.
  • Positive and supportive leadership behaviours.
  • Understanding of organisational and operational business context.
  • Strong information management and documentation skills.
  • Commitment to teamwork and collaboration.
  • Flexibility and adaptability in response to changing priorities.
  • Initiative and proactive problem-solving.
  • Resilience and ability to perform under pressure while managing competing priorities.
Main Duties & Responsibilities

The successful candidate will:

  • Contribute as a member of the Infrastructure Team to the delivery and support of enterprise infrastructure services.
  • Manage and administer virtual server environments and cloud infrastructure platforms.
  • Support and maintain technologies including:
    • Windows and Linux Servers
    • Active Directory
    • VMware
    • SAN technologies
    • Commvault
    • Veeam
    • File sharing platforms
    • Monitoring platforms
    • Microsoft 365
    • Azure
    • Azure AD/Entra ID
    • Microsoft Teams
    • Dynamics 365 CRM
    • Dataverse
    • PowerApps
    • Network infrastructure including Juniper, Dell, and Cisco devices
  • Provide technical guidance and oversight to Managed Service Providers and external suppliers.
  • Participate in Disaster Recovery and Business Continuity planning and testing activities.
  • Lead and support security hardening initiatives across cloud and on-premise systems.
  • Assist in the configuration and management of mobile devices through Microsoft Intune.
  • Support procurement activities including drafting, reviewing, and evaluating tenders for ICT services, software, and hardware.
  • Participate in supplier and contract management activities including risk management and performance reviews.
  • Track and manage ICT hardware and software assets throughout their life cycle.
  • Lead planning, testing, and deployment of:
    • Security patches
    • Operating system upgrades
    • Software upgrades
  • Support rollout and maintenance of security and monitoring tools.
  • Manage incident resolution and participate in problem management processes.
  • Project manage infrastructure and cloud migration initiatives.
  • Contribute to infrastructure documentation and technical standards.
  • Research and evaluate emerging technologies and service models.
  • Maintain continuous professional development and participate in performance management processes.
  • Support organisational quality customer service commitments.
  • Comply fully with health, safety, and organisational policies.
  • Undertake additional duties as assigned.
Key Technologies

  • Microsoft Azure
  • Microsoft 365/Office 365
  • Azure Entra ID
  • Exchange Online
  • Microsoft Teams
  • Active Directory
  • VMware
  • Commvault
  • Veeam
  • Windows Server
  • Linux
  • DHCP/DNS
  • Intune
  • Cisco/Juniper/Dell networking
  • Dataverse
  • Power Platform
  • Dynamics 365
Desirable Certifications

  • Microsoft Azure Certifications
  • Microsoft 365 Certifications
  • CCNA/CCNP
  • ITIL v4
  • PRINCE2
  • Security-related certifications
Working Relationships

The role involves close collaboration with:

  • ICT Infrastructure Teams
  • Service Delivery Teams
  • Security Teams
  • Managed Service Providers
  • Software and Hardware Vendors
  • Internal Business Stakeholders