Income Officer

Location: Liverpool - Cunard Building (Hybrid: 2 days office / 3 days remote)

Start Date: 16 March 2026

Duration: 54 Weeks

Hours: 35 per week

IR35: Inside IR35

Rates:

• £14.93 per hour PAYE
• £19.44 per hour Umbrella/Ltd

Ribble Recruitment is supporting a local authority within its Finance & Resources directorate to recruit an experienced Income Officer to join the Transactional Services team.

This is a long-term temporary assignment (54 weeks) covering an absent employee. The role plays a critical function in safeguarding revenue streams by ensuring all income is accurately processed, allocated, and reconciled.

You will need strong numerical accuracy, financial processing experience, and the ability to resolve income-related queries efficiently and professionally.

• Accurately allocate and reconcile payments received via BACS, CHAPS, card, cheque, online platforms, telephone payments and bank deposits
• Manage income reversals including chargebacks, refunds, Direct Debit rejections and unpaid cheques
• Investigate and resolve account and payment queries via phone and email
• Monitor and clear suspense accounts, ensuring unidentified payments are coded correctly
• Maintain accurate financial records and support audit/compliance activity
• Liaise with internal departments, banks and external stakeholders to resolve discrepancies
• Support service improvements, automation initiatives and digital efficiencies
• Identify trends or anomalies in income streams and escalate where appropriate

• Experience within income processing, payments or financial administration
• Strong numeracy skills with high attention to detail
• Experience using financial systems and Microsoft Office
• Ability to interpret procedures and apply them accurately
• Strong written and verbal communication skills
• Experience resolving customer queries professionally
• Ability to work independently and as part of a team
• Ability to manage workload and meet deadlines
• GCSE English & Maths (A-C / 1-5) or equivalent

• IRRV qualification
• Experience in a local authority or public sector finance environment
• Knowledge of revenues processing or document imaging systems

• Right to work in the UK
• BPSS Verification
• Basic DBS
• Criminal Convictions Declaration
• 3 Years References / Work History
• Confidentiality Agreement