Income Management Officer - 2 Year FTC (Part-Time) & Permanent Role Job profile

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credit_card Salary £76,927 to £83,152 per annum

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full time

Region Districtwide

Package Local Government Pension SchemeUp to 32 days leaveBUPA Cash PlanWork Perks

Job category/type Community, Contract Management, Customer Service

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. Weare committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part time working, we have something for everyone.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.

Warwick District Council's Contract Services team is seeking a proactive and dedicated Area Contract Officer to help ensure the effective delivery of our key environmental services.

In this role, you will work closely with colleagues to performance manage major council contracts covering waste services, street cleansing and building cleaning, helping to maintain and enhance the environmental quality of our district. The roleplays a vital part in making Warwick District a great place to live, work and visit by ensuring frontline services are delivered to a high standard.

Main responsibilities

• Monitor and report on contractor performance across Waste Services, Street Cleansing and Building Cleaning, ensuring compliance with all contract specifications.
• Carry out routine performance monitoring, producing reports and working with contractors and the Contract Operations & Performance Lead to address any issues.
• Investigate and respond to service requests, stakeholder enquiries and complaints, liaising with residents, elected members, contractors, internal teams and external agencies.
• Monitor and report on local environmental quality, addressing issues related to street cleanliness, graffiti, fly posting and abandoned vehicles to help maintain high district wide standards.

You will be self motivated, organised and capable of working independently with minimal supervision. You'll also bring:

• Strong communication and relationship building skills
• Experience working with contractors, including contract management and negotiation
• A solid understanding of waste collection and cleansing legislation

This role is offered on a hybrid working basis. It involves regular on site work and occasional attendance at council offices or locations across Warwick District. There may be times when you are required to work outside standard office hours, including weekends.

A full driving licence and access to a vehicle are essential.

Overview of team

The Contract Services Team plays a key role in maintaining a clean, attractive and safe environment across Warwick District. The team manages the Council's major frontline environmental services contracts - including waste collection, street cleansing and building cleaning - ensuring they are delivered efficiently, sustainably and to a high standard.

Alongside contract management, the team leads on waste and environmental education and enforcement activities, working with residents, businesses, communities and partners to promote positive environmental behaviour. From tackling littering and waste issues to supporting community clean up initiatives, the team helps keep the district clean, tidy and welcoming for everyone who lives, works or visits here.

If you have any questions or wish to have an informal discussion, please contact

Name: Katy Wild Job Title: Contract Operations & Performance Lead

Email:

DATES / INTERVIEWERS 3rd/4th September

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By 'essential criteria' we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact and we will make every effort to meet your specific requirements.