In Room Dining Manager

Job Title - In Room Dining Manager

Department - Food and Beverage

Contract Type - Permanent Full Time

Rate of Pay - £26,918 pr annum

Location - Celtic Manor Resort, Newport, NP18 1HQ

Overview

Ready to take the lead in creating unforgettable in room dining moments? At The CelticCollection, we're looking for a passionate and dynamic In Room Dining Manager to oversee our renowned Room Service operation, delivering five star hospitality straight to our guests' doors. In this fast paced, guest focused role, you'll champion exceptional service, inspire a high performing team, and ensure every tray, call and interaction reflects our commitment to luxury and excellence.

What You'll Be Doing

• Lead, motivate and develop a dedicated team to deliver warm, courteous and flawless service.
• Oversee daily operations including scheduling, stock management, minibar processes, training, and guest correspondence.
• Drive revenue through thoughtful upselling and attention to detail.
• Maintain exceptional food safety, hygiene and presentation standards.
• Collaborate with kitchen, restaurant and hotel teams to ensure seamless communication and guest satisfaction.
• Take an active role in innovation- from menu ideas to service enhancements.
• Uphold and promote The CelticCollection's Purpose, Vision and Values in everything you do.

What We're Looking For

• 4+ years' experience in a food and beverage service environment, including hotel experience (essential).
• 2+ years' supervisory experience managing and developing people.
• Strong food, beverage and wine knowledge.
• Excellent communication skills, immaculate presentation and unwavering attention to detail.
• Experience with POS systems, cash handling and stock control.
• A guest centred attitude and the ability to thrive in a high volume, high expectation environment.
• Relevant qualifications (NVQs, Food Hygiene, WSET etc.) are welcome and valued.

Benefits

• Access to career development training from day one
• Discounts on food, beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end of year awards

Grow With Us

• I am equipped, trained and supported to do the very best job I can.
• I am proud to be part of The Celtic Collection - and I would recommend it to others.
• I work in an inclusive, friendly, positive and collaborative environment.
• I am encouraged to learn, grow and develop - and to try new things in my role.
• I am thanked and recognised for my work, and my ideas and views are genuinely valued.
• I am crystal clear about our ambitions, and I know how I can contribute to them every day.

Ready to Lead Something Exceptional?

If you're passionate about delivering luxury hospitality and excited to inspire a team that always goes the extra mile, we'd love to hear from you. Apply today and bring your talent to The Celtic Collection.

We reserve the right to close this vacancy yearly if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.