IFS Specialist (Business and Customer support)

Are you a customer-focused professional with a passion for problem-solving and a knack for coordinating multiple tasks? Then this Customer Service Specialist role might be your perfect match. You will be the main point of contact for our client, a dynamic international company. In this role, you'll play a crucial part in ensuring customer satisfaction and smooth operation. This is a fantastic opportunity to join a growing company, develop your skills, and advance your career.

what we offer

• Salary of 2800 € a month
• 6 month starting contract
• Travel reimbursement & Work from home allowance
• Hybrid working model, 2 days office, 3 days home
• Parking and accessible via public transport

We are searching for a highly motivated and experienced Customer Service Specialist. Do you fit the profile?

• 2-5 years of experience in a customer-facing role
• Bachelor's degree in business management or a related field
• Experienced with SAP and Oracle systems
• Excellent communication skills in English and one of these languages: German, French or Italian
• Excellent problem-solving, and organizational skills

As a Customer Service Specialist, your day-to-day tasks will include managing customer requests, coordinating with different departments, and ensuring timely order processing. Here's a glimpse into your typical day:

• Process customer equipment orders and manage backorders to meet installation dates
• Coordinate with the technical department, maintenance contract service, and field service engineers
• Collaborate with field service sales for order processing, shipment deliveries, and invoicing
• Handle customer requests for invoices and provide information to credit management
• Monitor hardware orders, service contracts, and repairs, ensuring accuracy and efficiency

Our client is a leading international company with a strong reputation for innovation and customer service. You'll be part of a collaborative and supportive team. Here's what you can expect:

• Work in a modern office environment in Amsterdam
• Be part of a growing company with opportunities for professional development
• Enjoy a collaborative and supportive team environment
• Benefit from flexible working hours tailored to your needs
• Contribute to a company culture that values both its employees and customers

Ready to take on this challenging and rewarding role as a Customer Service Specialist? Apply now and let's discuss how you can become a valuable member. We look forward to hearing from you.
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.